First checks
- Refresh the page once and confirm the canonical address starts with www.wepy.ai.
- Confirm you selected the intended workspace and still have access to it.
- Check whether Wepy shows a specific sender, permission, billing-access, or setup requirement.
- For delivery tracking, confirm the provider connection and event webhook status.
- Avoid repeating a send action while its state is still pending.
Report a problem safely
Include the page, action, approximate time, visible status, and a screenshot with private values removed. If a temporary Wepy incident is active, follow the notice shown at the top of the app and retry only when appropriate.
Remove private data
Never send passwords, API keys, provider credentials, recipient lists, message bodies, raw webhook payloads, provider response bodies, or unsubscribe links.
Current support boundary
Private-beta support is available by email, but there is no guaranteed response-time SLA. Wepy monitors canonical web and API readiness and can publish an in-app incident notice when an operator confirms a customer-impacting issue.